I. Core Values & Principles:

Our work is guided by these principles:

1. Adaptability: The needs of our canine patients and the sanctuary change quickly. We value flexible volunteers willing to adapt tasks as needed.
2. Teamwork: We’re a team, collaborating to achieve shared goals. Support your fellow volunteers and foster a positive, inclusive environment.
3. Initiative: We trust volunteers to take initiative and work effectively with minimal supervision, while maintaining teamwork and communication.
4. Emotional Awareness: Caring for animals in need can be emotionally demanding. We encourage self-care and provide support resources.
5. Enthusiasm: Working at a Dogs Mountain is an adventure! We value enthusiastic volunteers open to new experiences (within safe boundaries).
6. Respect & Professionalism: Treat everyone—staff, volunteers, visitors—with courtesy and respect. Maintain a professional demeanor, representing the Dogs Mountain positively.
7. Patient-Centered Care: Our canine patients are our priority. Prioritize their well-being and safety in all actions.
8. Shared Mission: We’re united by our passion for animal welfare. Contribute actively to our mission and foster a sense of community.

II. Program – Specific Guidelines:

Specific guidelines apply to these programs:

1. Rabies Free Drive: Adhere to all safety protocols for handling animals, administering vaccinations (if applicable), and community interaction. Strict infection control is crucial. Specific training will be provided.
2. Sanctuary & Community Outreach: Represent the Dogs Mountain professionally and respectfully. Accurately convey information about our mission and activities, showing sensitivity to community needs and cultural contexts.

III. Conduct Expectations:

1. Volunteers are ambassadors for Dogs Mountain; therefore, they must conduct themselves with integrity, fairness, and professionalism at all times.
2. Respectful Community: Treat all volunteers, employees, and community members with respect, courtesy, and dignity. Avoid insensitive or offensive language and any form of violence. Show respect for local culture.
3. Communication: Notify the sanctuary promptly if you can’t fulfill a scheduled shift. Maintain open communication with your supervisor.
4. Confidentiality: Respect the privacy of our patients, staff, and other volunteers. Do not share confidential information outside the sanctuary.
5. Safety: Follow all safety guidelines and procedures. Report any safety concerns or incidents immediately to your supervisor.
6. Professional Boundaries: Maintain appropriate professional boundaries. Refrain from gossip or inappropriate behavior.
7. Respect for Property: Treat the sanctuary’s property with care and respect.
8. Social Media: Use discretion on social media; avoid sharing sensitive information.
9. Policy Adherence: Follow all rules and policies.

IV. Consequences of Non-Compliance:

1. Offensive language or behavior, or failure to adhere to this code, may result in disciplinary action, up to and including termination.

V. Support and Resources:

We’re committed to a supportive, inclusive environment. Contact your Team Leader or Volunteer Co-ordinator with any questions or concerns.