Your satisfaction is in the best interest of Dogs Mountain Merchandise Philippines. However, if any for that reason. We’re happy to return or exchange the product you have purchased from us under the following conditions:

1. Kindly inform us your intent for return & exchanges within 7 days for
   receipt. Please e-mail us at info@dogsmountain.org with your name, reason for returning, and requesting for an exchange, or a refund of your
   purchased product. Kindly include also the necessary details pertaining
   to the product you purchased. Once we confirmed by our team. Please ship back the item(s)and send proof of shipment or tracking no. within 30 days.
2. Returning or requesting for an exchange of your product can only be made within 30 days from the moment you received the Merch.
3. All product return & exchanges must be returned unworn, unwashed, undamaged, unscented, in good conditions and with all the authenticity labels and the security tag intact.
4. Please ensure that you return all items with the original branded box inside a protective box or packaging.
5. Discounted items or Final sale and cannot be refunds and return or
   exchange are permitted.
6. Shipping fees are non-refundable and will not be included in your refund.
7. The product sent for return or exchange must be accompanied with
   corresponding Delivery Receipt (from the courier) as reference and proof of purchase.
8. We reserve the right to refuse to exchange, return or refund items that have been If return is not in compliance with our return & exchanges policy, the items will be returned to the shipping address specified in the original order.
   1. intentionally defaced
   2. worn
   3. washed
   4. have undergone revisions or have been reworked without labels or marked with ‘SECONDS’ or with cut labels
   5. not a Dogs Mountain Merchandise
9. Due to hygienic reasons, we reserve the right to refuse to exchange, return or refund purchased merchandise belonging to the following categories:
   1. Men’s underwear
   2. Women’s underwear
   3. Bra’s
10. An item must only be exchanged with another item of the same amount or higher. The price difference shall be for the account of the customer.
11. If your return & exchanges meet the qualifications state in our Term & Conditions, we will process the online store credit. Please note; that shipping fee that was charge to you for this order will not be refunded.